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FAQs

Exfoliating Scrub FAQs

We get a lot of questions about our signature Bruny Island Sand Exfoliating Scrub so we have recently posted a blog addressing the most frequent of the frequently asked questions.

You can check out the blog post here

Scrub FAQs

Shipping

Shipping is charged at a flat rate as follows:

     

        Standard Shipping - $9.99 (approx. 3 - 7 business days for delivery)

        Express Shipping - $14.99 (approx. 1 - 3 business days for delivery)

Please note that due to COVID-19, delivery times are taking longer than usual.

All shipped orders are sent via Australia Post and include a tracking number. Your order's tracking information and number will be sent to you in your shipment confirmation email and can be tracked via https://auspost.com.au/mypost/track

Bruny Botanica is not responsible for any issues with delivery due to an incorrect address. Please ensure you have nominated the correct delivery address as all additional shipping costs associated with an incorrect delivery are the responsibility of the customer.

To create a work/life balance, Bruny Botanica only operates during standard business hours.

Any orders placed on a weekend or public holiday will be sent the following business day.

Shipping

Refunds and Returns

Refund and Returns

Unfortunately, once an order has been placed, we are unable to change or cancel that order.

Returns and refunds will not be processed for change of mind or incorrect items being ordered.

Should your order arrive and it contains an incorrectly supplied or damaged item, please contact us within 7 days of receipt of the item to arrange an exchange. Requests received outside of this time not be processed. Please include your order number and product details in your email so we can address your matter faster.

Stockists

Harmony Garden Centre - 450 South Arm Rd, Lauderdale TAS 7021

Adventure Bay General Store - 712 Adventure Bay Rd, Adventure Bay TAS 7150

The Local Grocer - 466 Kennedy Dr, Cambridge TAS 7170

Peppers Cradle Mountain Lodge - 4038 Cradle Mountain Rd, Cradle Mountain TAS 7306

Pennicott Wilderness Journeys/Bruny Island Cruises  - 1005 Adventure Bay Road, Adventure Bay, TAS 7150

Pennicott Wilderness Journeys  - Dock Head Building, Franklin Wharf, Hobart TAS 7000

The Spotted Quoll Studio Hobart - 166 Liverpool St, Hobart TAS 7000

The Spotted Quoll Studio Launceston - 26 The Quadrant Mall, Launceston TAS 7250

Sakura Elegance Beautè Studio - 1567 Channel Hwy, Margate TAS 7054

Shimmer Beauty - 4/225 Clarence St, Howrah TAS 7018

The Wild Bunch Hobart - https://www.thewildbunchhobart.com.au

Pedder Wilderness Lodge - Gordon River Rd, Strathgordon Tasmania 7139 

Natural Hair & Now - 21 Amethyst Dr, Blackmans Bay TAS 7052

You can also find our products in: 

The Pod - Accommodation in Lewisham: AirBnB listing

Oakchester Cottage - Accommodation on North Bruny: Air BnB lisitng

Stockists

Promotion T&Cs

Promo T&Cs

Refer a Friend: Offer only available for eligible new customers placing their first order. Min order spend $65. Not available for use on gift cards or in conjunction with any other offer. Vouchers must be used within 30 days of receipt. If your friend keeps their order, after 30 days we will send you a $10 voucher for use on a $65 minimum-spend order of your own. By providing the contact information of your friend as part of the referral, you confirm you have their permission to share this information with Bruny Botanica and for us to use this information in accordance with our privacy policy. Bruny Botanica reserves the right to end this promotion at any time. Eligible customers are the discrete decision of Bruny Botanica and we hold the right to deny this promotion to referrals we believe do not meet the eligibility criteria.

Free Standard Shipping over $120: Offer only available to valid postal addresses within Australia. The minimum order spend is $120, this is after any further discounts have been applied. The cost of postage or gift cards does not contribute toward the $120 minimum. Not available in conjunction with any other offer.

Free Local Delivery: Offer only valid for orders over $70 with an eligible delivery address. Eligible locations will be able to nominate 'Local Delivery" as their shipping method. For orders under $70, standard shipping fees will apply. By selecting this delivery method you’re agreeing to one of our Bruny Botanica team members dropping off your order at your nominated address (no contact delivery). If no one is home, you consent to us leaving your package at a safe place at the front door. Photo proof will be provided to you upon delivery. Offer not valid for PO Boxes or locations where a parcel cannot be securely left. ​

Eligible postcodes: 7000, 7002, 7004, 7005, 7006, 7008, 7015, 7016, 7018, 7019, 7021.

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